Make the requirement clear
Tell support which Geo plan you are considering and whether language, subtitles or a particular device feature matters. Ask for confirmation rather than assuming that an option available elsewhere is included.
For an order already placed
Add the order reference and the status or message you see. With your permission, the enquiry is saved in the shared Opplex system. Do not send passwords, card details, verification codes or more personal information than the question needs.
Report what is the same and what changed
For a comparison question, give the device/player version, relevant country and interface language, then describe the one condition that changed. Include the original error text as well as any translation. Your home address and private network credentials are not needed for a general setup question.